jilbd Privacy Policy

1. Data Controller

jilbd (referred to as "we," "us," "our") is the data controller responsible for the personal information you provide when using our online gaming platform. As data controller, we determine the purposes and means of processing your personal data. This Privacy Policy applies to all data collected through the jilbd website at https://jilbd.io, any mobile applications we operate, and any related services, communications, or interactions with our customer support team.

Questions, concerns, or requests regarding your personal information should be directed to our Data Protection Officer via email at [email protected] with the subject line "Privacy Inquiry" or "Data Protection Request." We respond to all privacy-related inquiries within 5 business days and will work with you to resolve any concerns or fulfill valid data subject requests as outlined in Section 8 of this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jilbd account, we collect personal information including your full legal name as it appears on government-issued identification, date of birth, email address, mobile phone number, residential address, and chosen username and password. When you deposit or withdraw funds, we collect payment information such as mobile wallet numbers (bKash, Nagad, Rocket), bank account details, and transaction amounts. When you verify your identity (KYC verification), you provide copies of government-issued photo identification (National ID, Passport, Driver's License), proof of address documents (utility bills, bank statements), and proof of payment method ownership.

When you contact customer support, we collect the content of your communications, support ticket history, and any additional information you choose to provide to help us resolve your inquiry. If you participate in promotions, surveys, or feedback requests, we collect the information you provide in those contexts. You are not required to provide this optional information, but doing so helps us improve our services and provide a better experience.

2.2 Information Collected Automatically

When you use jilbd, we automatically collect certain technical information including your IP address, device type and operating system, browser type and version, screen resolution, time zone setting, and preferred language. We collect usage data such as pages visited, features used, time spent on the platform, bet history, game sessions, deposit and withdrawal transactions, login times and frequency, and clickstream data showing how you navigate through the site.

We may use cookies, web beacons, and similar tracking technologies to collect this information. Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device and help us recognize you on return visits. See Section 7 for full details on cookies and how to manage them.

2.3 Information from Third Parties

We receive information from third-party service providers who assist with account verification, fraud detection, payment processing, and identity authentication. Payment providers like bKash, Nagad, banks, and card networks share transaction confirmation data, payment method verification status, and fraud risk scores. Identity verification services may share results of document authentication checks, age verification results, and watchlist screening results where legally permitted. We do not purchase marketing lists or consumer data from data brokers.

3. How We Use Your Information

3.1 Service Provision & Account Management

We use your personal information to create and manage your jilbd account, authenticate your identity when you log in, process deposits and withdrawals, provide customer support, maintain transaction records and account history, enable you to participate in games and betting markets, calculate and pay winnings, and administer bonuses and promotions you have claimed. This processing is necessary for us to fulfill our contract with you and provide the services you requested when you registered.

3.2 Compliance & Security

We process your information to verify your age and identity to comply with legal requirements restricting access to online gambling to adults aged 21 and above, prevent and detect fraud, money laundering, and other illegal activities, identify and block duplicate accounts and bonus abuse, comply with anti-money laundering regulations and know-your-customer requirements, respond to legal requests from regulatory authorities and law enforcement, investigate and resolve disputes, and enforce our Terms & Conditions. This processing is necessary to comply with legal obligations to which jilbd is subject and to protect our legitimate interests in operating a secure, lawful gaming platform.

3.3 Platform Improvement & Analytics

We analyze aggregated and anonymized usage data to understand how players use jilbd, which games are most popular, identify technical issues and bugs, improve website performance and loading times, optimize the mobile experience, develop new features and services, and conduct A/B testing to improve user experience. This processing is based on our legitimate interest in continuously improving our platform and providing a better service to all users.

3.4 Marketing & Communications

With your consent, we may send you promotional emails about new games, bonuses, special offers, and tournaments, push notifications about time-sensitive promotions if you have enabled them on your device, and SMS messages about account security or promotional offers where you have provided your mobile number for this purpose. You can opt out of marketing communications at any time using the unsubscribe link in emails, adjusting notification settings in your account, or contacting support. We will always send essential service communications (account verification, password resets, withdrawal confirmations, security alerts) regardless of your marketing preferences, as these are necessary to operate your account.

4. Information Sharing & Disclosure

4.1 Service Providers

We share limited personal information with trusted third-party service providers who assist us in operating the jilbd platform. These include payment processors (bKash, Nagad, Rocket, banks, payment gateways) who process deposits and withdrawals; identity verification services that authenticate your documents and perform age verification checks; cloud hosting providers who store data and operate our server infrastructure; customer support software providers that help us manage support tickets; email service providers who deliver transactional and marketing emails; fraud detection and prevention services that help us identify suspicious activity; and game providers who supply casino games and live dealer content (Pragmatic Play, Evolution Gaming, NetEnt, etc.). All service providers are contractually obligated to protect your information, use it only for the purposes we specify, and comply with applicable data protection laws.

4.2 Legal Obligations & Enforcement

We may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations, court orders, or regulatory requests; cooperate with law enforcement investigations; enforce our Terms & Conditions and investigate potential breaches; protect the rights, property, or safety of jilbd, our users, or the public; or prevent fraud, security threats, or illegal activity. We will notify you of legal disclosure requests where legally permitted to do so.

4.3 Business Transfers

In the event jilbd is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. You will be notified via email and/or prominent notice on our platform of any change in ownership or control of your personal information, and you will have the opportunity to delete your account before the transfer if you do not consent to the new entity processing your data.

4.4 No Sale of Personal Information

jilbd does not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not participate in data brokering or share your information with advertisers, social media platforms, or marketing agencies except as explicitly described in this Privacy Policy. Your data is used exclusively to provide and improve jilbd services.

5. Data Security Measures

5.1 Technical Security Controls

jilbd implements comprehensive technical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by banks and financial institutions. Personal data stored in our databases is encrypted at rest using AES-256 encryption. Our server infrastructure is hosted in secure data centers with 24/7 physical security, biometric access controls, video surveillance, and environmental monitoring.

We employ firewalls, intrusion detection systems, and anti-DDoS protection to defend against cyberattacks. Our systems are regularly scanned for vulnerabilities by independent security firms. Access to personal data is restricted to authorized personnel only through role-based access controls, multi-factor authentication requirements, and comprehensive access logging that tracks who accessed what data and when.

5.2 Organizational Security Measures

All jilbd employees and contractors with access to personal data undergo background checks and sign confidentiality agreements. We provide regular security and privacy training to staff. Our information security policies are reviewed and updated annually. Incident response procedures are in place to quickly detect, contain, and remediate any data breach. In the event of a security incident affecting your personal information, we will notify you within 72 hours as required by applicable data protection laws and provide information about what happened, what data was affected, and what steps we are taking to prevent future incidents.

5.3 Account Security Best Practices

While we implement robust security measures, you also play a critical role in protecting your account. We recommend choosing a strong, unique password that is not used on any other website, enabling two-factor authentication (2FA) in your account settings for enhanced security, never sharing your login credentials with anyone, logging out when using shared or public devices, being cautious of phishing emails that may appear to come from jilbd but ask for your password or personal information (we will never ask for your password via email), and contacting support immediately if you suspect unauthorized access to your account. Despite our security measures, no internet transmission is 100% secure. You acknowledge that you provide information to jilbd at your own risk.

6. Data Retention

We retain your personal information for as long as your jilbd account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Specific retention periods include account information (name, email, date of birth, address) retained for 7 years after account closure to comply with financial record-keeping requirements; transaction history and betting records retained for 7 years to comply with anti-money laundering regulations; identity verification documents retained for 7 years after account closure; marketing consent records retained for 3 years after you withdraw consent; customer support communications retained for 3 years; and technical logs and analytics data retained for 2 years.

After the applicable retention period expires, we securely delete or anonymize your personal information so it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and research purposes. If you close your account, you may request immediate deletion of your personal information, subject to our legal obligation to retain certain records for the periods specified above. See Section 8 for information about exercising your right to erasure.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide information to website owners. jilbd uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). We also use web beacons, pixels, and similar technologies to track user interactions with our emails and advertisements.

7.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the jilbd platform to function. They enable core features such as logging into your account, maintaining your session while you navigate the site, processing deposits and bets, and providing security features. You cannot opt out of essential cookies as they are strictly necessary to provide services you have requested.

Analytics Cookies: These cookies help us understand how visitors use jilbd by collecting information about pages visited, time spent on the site, errors encountered, and navigation patterns. We use this data to improve platform performance and user experience. Analytics data is aggregated and anonymized.

Marketing Cookies: With your consent, these cookies track your activity across websites to deliver personalized advertisements and measure the effectiveness of marketing campaigns. We may use third-party advertising networks that place marketing cookies.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling essential cookies will prevent you from using core jilbd features including logging in and placing bets. Disabling analytics and marketing cookies will not affect your ability to use the platform but may result in a less personalized experience. Instructions for managing cookies in popular browsers: Chrome (Settings > Privacy and security > Cookies); Firefox (Settings > Privacy & Security > Cookies and Site Data); Safari (Preferences > Privacy > Cookies); Edge (Settings > Privacy > Cookies). For more information about cookies, visit www.allaboutcookies.org.

8. Your Privacy Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you. You can view much of this information directly in your jilbd account settings. For a complete data export, contact our support team.
• Right to Rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings.
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or you withdraw consent. Note that we may be required to retain certain information for legal compliance purposes.
• Right to Restriction of Processing: You have the right to request that we restrict processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed data.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Subject Request" and specify which right you wish to exercise. We will respond within 30 days and may require verification of your identity before fulfilling the request. There is no fee for exercising these rights unless your request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or refuse to act on the request.

9. Marketing Communications

With your consent, jilbd may send you marketing communications about promotions, bonuses, new games, tournaments, and other offers we believe may interest you. You can provide consent during account registration or at any time in your account settings. Marketing communications are sent via email, SMS (where you have provided your mobile number for this purpose), and push notifications (where you have enabled them on your device).

You have the right to opt out of marketing communications at any time without affecting your ability to use jilbd services. To unsubscribe from email marketing, click the "Unsubscribe" link at the bottom of any promotional email, adjust your communication preferences in your jilbd account settings, or contact support at [email protected]. To stop receiving SMS marketing, reply STOP to any promotional SMS or adjust your preferences in account settings. To disable push notifications, adjust notification settings on your device or in the jilbd app.

Please note that even if you opt out of marketing communications, we will still send essential service communications related to your account such as transaction confirmations, security alerts, password reset emails, account verification requests, and important updates to our Terms & Conditions or Privacy Policy. These transactional messages are necessary to provide services you have requested and cannot be opted out of while your account remains active.

10. International Data Transfers

jilbd operates primarily in Bangladesh and our primary server infrastructure is located within the region. However, some of our service providers (such as cloud hosting providers, email services, fraud detection systems, and game providers) may be located in other countries, which may have different data protection laws than Bangladesh. When we transfer your personal information to service providers in other jurisdictions, we ensure appropriate safeguards are in place through standard contractual clauses, data processing agreements that require service providers to protect your information to the same standards required under this Privacy Policy, and technical security measures including encryption during transmission and storage.

By using jilbd, you acknowledge and consent to the transfer of your personal information to countries outside Bangladesh where necessary to provide our services. If you have concerns about international data transfers, please contact our Data Protection Officer at [email protected].

11. Protection of Minors

jilbd services are strictly for adults aged 21 years and above. We do not knowingly collect personal information from individuals under 21. Our registration process requires date of birth verification and age confirmation. If you attempt to register while underage, your account will be refused. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that account and all associated personal information.

Parents and guardians who believe their child has provided personal information to jilbd should contact us immediately at [email protected] so we can delete the information and close the account. We recommend that parents use parental control software and monitor their children's internet usage to prevent access to online gambling sites. For information about protecting children online, visit resources such as Internet Matters or Net Aware.

12. Changes to Privacy Policy

jilbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our services. When we make material changes that affect how we collect, use, or share your personal information, we will notify you by email to the address on file in your account at least 30 days before the changes take effect. We will also post a notice on the jilbd homepage and update the "Last Updated" date at the top of this document.

Non-material changes such as clarifications, formatting improvements, or updates to contact information may be made without advance notice. We encourage you to review this Privacy Policy periodically by visiting the link in the website footer. Your continued use of jilbd after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you should discontinue use of the platform and may request account closure and data deletion as described in Section 8.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how jilbd handles your personal information, please contact our Data Protection Officer through the following channels:

• Email: [email protected] (use subject line "Privacy Inquiry" or "Data Subject Request")
• Live Chat: Available 24/7 through the jilbd platform for immediate assistance
• Response Time: We respond to all privacy-related inquiries within 5 business days and fulfill valid data subject requests within 30 days

When contacting us about your personal information, please include your account username (do not include your password), a detailed description of your inquiry or request, and any supporting documentation if applicable. For data subject requests (access, rectification, erasure, etc.), we may require identity verification to ensure we are disclosing information only to the account holder. We take your privacy seriously and are committed to addressing all inquiries transparently and promptly.